Click on any FAQ to expand the answer.
Why do you need to be 90 pounds to zip?
Why do you have a maximum of 250 pounds?
I don’t know how much everyone in my group weighs. What if someone does not meet the weight requirement?
For safety reasons, we’ll have to double-check—all guests will be discreetly weighed at check-in. Please note—we’re sorry, but if you don’t meet the weight requirements you won’t be allowed on the tour, and we won’t be able to refund amounts paid, as we’ve set aside the spot for anyone who has reserved a spot.
Please don’t book if you don’t meet the weight requirements!
My child weighs less than 90 pounds, but really wants to participate. Can he zip with someone else? Can we attach weights to him to make him heavy enough?
And if you’re measuring, participants should weigh at least 90 pounds when wearing appropriate clothing and tennis shoes. Weights may not be worn—anyone found using weights will be removed from the tour without a refund.
Finally, for safety reasons we can’t allow participants weighing less than 90 pounds to zip tandem-style with someone else in order to meet the weight requirement.
Preparing for Your Tour
Where do I find directions to Ziplines at Pacific Crest?
Can I take Lyft or Uber?
What should I wear?
We recommend wearing layers, so that you can adjust your clothing accordingly once you have arrived in Wrightwood. We are up in the mountains, so prepare for it to be cooler than down in flat land. Closed-toe shoes (like tennis shoes or hiking boots) are required.
Pants or longer shorts are recommended—they’re more comfortable with our harnesses.
What can I bring with me?
Stuff in your pockets (like wallets, cell phones and keys) have a nasty tendency to be get pushed out by straps of your harness. This is bad, because if you drop something while you’re on your adventure, we can’t retrieve it. (Please do not feed the bears credit cards.)
Cameras are permitted if they have a strap and can be secured to your gear—but remember you’re responsible and you are about to go on an adventure that requires active participation—you’ll need your hands and wits about you.
Water bottles, backpacks, and belt-style packs are not permitted. (Don’t worry about getting thirsty—a water break is scheduled halfway through each tour.)
Please bring along any fast-acting medications (like an asthma inhaler or EpiPen) that you may need while on the tour. Your guide will make sure these items are secure and available.
Can I bring a camera?
GoPro video cameras can be accommodated if you bring along the helmet strap accessory. (Our tour participants have learned from sad experience that helmet sticky-mounts do not work. On the plus side, the bighorn sheep in Angeles National Forest now have a really sweet YouTube channel.)
If you don’t want to bring a camera, don’t worry—your guides will take photos of you throughout your tour experience. These pictures will be available for purchase in the Welcome Center following your tour.
Do you provide all of the necessary equipment?
What if I arrive late for my scheduled tour time?
Where can I park?
Where can I stay?
It’s raining, and I don’t want to go zipping. Can I cancel?
However, we have two pieces of good news. First, exactly none of our guests have melted in the rain to date. Second, those same guests regularly report that zipping in the rain is a BLAST!
Remember, as outlined in our cancellation policy, refunds are not issued for cancellations within 72 hours of the scheduled tour time. We will continue to operate tours as long as weather is not considered threatening.
In the event of severe weather, such as lightning or sustained high winds, we may choose to cancel or discontinue your tour with a full or partial refund. For more information, see our Requirements & Policies page.
Reservations & Booking
Why do I need reservations?
What’s more, our tours accommodate a limited number of people—no more than 8 guests and 2 guides. Reservations help us determine how many people are zipping and when. That’s why reservations are always required.
However, you should know that day-of reservations are often available on tour times that aren’t completely sold out. If you’re in the mood to zip RIGHT NOW, call us up and ask if there are spaces open!
How do I make a reservation?
How far in advance do I need to make a reservation?
If you’re in a large group, you’ll want to book as early as possible . . . Especially if you have more than the maximum 8 people allowed per tour. (You don’t want half of your group going in the morning and the other half in the afternoon, do you?)
Keep in mind that our cancellation policy—one of the kindest in our industry, if we do say so ourselves—allows you to change or cancel your reservation provided you call at least 72 hours before your scheduled tour time.
What is your cancellation policy?
If you need to reschedule or cancel, please contact us at least 72 hours in advance.
Any tours rescheduled or cancelled within 72 hours of the scheduled tour time will incur a $25 per-guest fee.
Tours cannot be rescheduled or cancelled less than 24 hours before the scheduled tour.
Why is there a fee for rescheduling within 72 hours of my scheduled tour time?
Well, not really . . . The truth is we need the time to schedule enough guide staff to accompany you. From Canopy Guides and Sales Staff to Driver Guides and management team members, we have a lot of people who swing into action when you step up to the plate and say, “Count me in.” (This is also why last-minute cancellations, changes or refunds are not possible.)
The Tour Experience
I don’t want to participate, but I’d like to watch my friends and/or family zipline. Is this possible?
There’s plenty to do in Wrightwood while you wait on your ziplining buddies, though. Home to antique shops, local restaurants, and unique boutiques, Wrightwood hosts annual events that attract visitors from throughout Southern California such as the Classic Car Show, Mountaineer Days, Jeep Willy’s Rally, and more! For more area information, visit the Wrightwood Chamber of Commerce.
How physically demanding are your tours?
During your tour, you’ll be standing and moving around with few opportunities to sit down. The hiking portion is about ¾ of a mile total, but it will take place on inclined, uneven terrain, at elevations where most people get winded faster than when down in the real world. Full range of motion in your arms, shoulders, neck, and back is required.
You’ll be expected to follow your guides’ instructions at all times. For safety reasons, if you’re unable to steer and brake as instructed, you’ll be asked to discontinue your tour.
How many people will be in my tour group?
Groups larger than 8 should plan to book multiple tour times back-to-back.
Which is better: the Mountain View Tour or the Canopy Tour?
Both tours offer incredible views, long and fast zips, and some fun additional activities in the treetops.
If you have to choose (and really, why should you when the All Day Package is available?) your main considerations ought to be the length of time you have available and which of the additional elements—rappels, free falls, bridges—interest you.
The Mountain View Tour typically takes 2.5-hours to complete and includes 6 ziplines, 2 “free-fall” rappels (where guests get to take a leap off of tree platforms high above the ground), and 3 short hikes.
The Canopy Tour consists of 9 ziplines (including one set of side-by-side racing ziplines), 2 traditional rappels, 3 bridges and 3 short hikes.
Both tours are suitable for first-time zipliners, though the Zipline Canopy Tour does offer ziplines of more extreme heights and lengths than the Mountain View Tour.
Still can’t decide? Seriously—stick around for the full day and take advantage of the best deal we offer . . . Our Ultimate All Day Package gets you both tours at a savings of $33 per person!
How do we get from the Welcome Center to the start of the tour?
Are there restrooms available while on the tour?
What if I get scared or “chicken out”?
If you get scared later on during the tour, we can arrange to bring you back but you should know that, oftentimes, the only way down from the course is to be lowered by rope from the platform to the ground.
What is a rappel?
We teach you to rappel in a traditional manner (where you control your speed), but we also use devices that ensure a slow, controlled descent even if you were to let go of the rope for any reason.
What is a “free-fall” rappel?
I don’t want to do the bridges or rappelling, I just want to zipline. Is this possible?
What happens if threatening weather blows up while I am up in the trees?
Is there food or water available while on the tour?
Do you take photos or videos of us while we are on the tour?
Is the tour safe?
Plus, rather than zipping on just one cable (as most tours do), we use a dual-cable system for added safety and security.
We like to describe our tours as “low risk,” but you play a very important role in ensuring your personal safety! Listening to your guides, following directions and keeping your cool, as well as knowing your personal limits will all help to ensure you have a great experience.
What kind of braking system do you use, and why?
You can easily brake by applying a steady downward pressure on your lower zip cable with your gloved palm. Canopy Guides also operate back-up brakes in the event you don’t properly slow yourself down at the end of a zip.
If you’re nervous about steering or braking, know that our courses are designed to gradually introduce you to the experience and allow you to “get the hang of things” before longer, faster ziplines.