Requirements & Policies

You don’t need to actually be a superhero to feel like one at Pacific Crest . . . But our tours are designed for participants in good health—and we want all of our participants to have a great experience.

Because of this, we reserve the right to refuse participation to anyone, or to cancel or discontinue a tour because of weather at any time.

Pacific Crest Requirements

In order to join us on a Pacific Crest adventure, you must:

  • Sign a Guest Waiver, located in confirmation email.
  • Weigh between 90 and 250 pounds, and agree to be discretely weighed upon check-in
  • Be at least 10 years of age
    • If you’re under 18, a parent or legal guardian must sign your Guest Agreement
    • If you’re under 14, a parent or legal guardian must sign the Guest Agreement AND you must be actively accompanied on the tour by your parent or another legal guardian.
  • Be in good health and prepared to participate in an active tour
  • Be able to comfortably walk one mile
  • Be able to comfortably hold both hands over your head
  • Have the strength to pull yourself along the cable and to slow yourself using a glove to create friction on the cable

We’re sorry, but you can’t participate if you’re pregnant or if you have:

  • Recent, reoccurring or existing injuries
  • A serious musculoskeletal disorder
  • Epilepsy or a seizure disorder that does not permit you to drive
  • Hemophilia or another condition that currently requires you to take high doses of a blood thinning medication or anticoagulant
  • Any known health condition that requires immediate medical attention in the event of an emergency
  • Any health condition that requires you to take prescription medications that may limit your abilities
  • You may not participate if you are under the influence of alcohol, marijuana, or illegal drugs
  • Finally, Dress for the weather and wear closed-toe shoes (like tennis shoes or hiking boots)

Other Pacific Crest Policies

Cancellation and Refund Policy

  • All reservations are charged in full at the time of booking, but cancellations made more than 72 hours in advance can be refunded except the 3% booking fee, no refunds within 72 hours.
  • If you need to reschedule, please contact us at least 24 hours in advance.
  • Refunds will not be issue with in 72 hours of tour date. To request a refund please contact us by phone before the start of the 72 hour window. If a booking is cancelled with in the 72 hour time period it is not eligible for a refund even after a rebooking, it can be rebooked for $25 per person.
  • There is only one free rebooking done 72 hours prior of tour date. Any rebookings after that will incur a rebooking fee.
  • There are no refund for discontinues.

Proper Documentation for Youth Participants

  • If you’re under 18, you must have proper parental supervision and/or permission to participate in a Ziplines at Pacific Crest tour
  • Please review our list of requirements above, including our requirements for children
  • If you don’t have a Guest Agreement signed by your parent or legal guardian you will be unable to join us on a Pacific Crest adventure

Late Arrivals

  • You are required to arrive at least 20 minutes before the scheduled departure time. Ziplines at Pacific Crest does everything possible to depart on time.
  • No refunds will be issued for late arrivals—if you’re late and miss your adventure, we still have to pay the same expenses as if you were on time. Worse, we may have turned other adventurers away who could have gone in your place. Bottom line? Adventure doesn’t wait for anybody . . . Please don’t be late!

Weather Cancellations

  • We operate in rain or shine. Please dress appropriately. Rain jackets and/or pants are great! But please note that ponchos can’t be worn with our gear because they’re so bulky.
  • In the event of inclement or severe weather that Ziplines at Pacific Crest deems hazardous, we may cancel your tour before your scheduled departure time—and we may not be able to do so with advance notice
  • Don’t worry though—if we cancel because of the weather, you’ll receive your choice of a rain check or a full refund
  • And in the event that severe weather occurs in the middle of a tour, we may choose to discontinue your tour for your safety. If that happens, you’ll be offered a full or partial refund, based on your location on the course at the time we discontinue the tour

Debit/ Credit Cards

After competing a booking you will receive a “Credit Card Authorization Agreement Contract”. This contract comes from our processing company. Please fill that out at your earliest convenience. It will need to be filled out before you can go on tour. Please contact us with any questions.

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Ziplines at Pacific Crest is home of two of the most thrilling zipline challenge courses in the nation. We’re located just 75 miles from Los Angeles, right above Rancho Cucamonga in Wrightwood, CA next to Mountain High Resort. Come soar with us!